Bill Rutherford - North Woods Manufacturing - Lancaster, NH

My experience with Thermwood began at my previous employer. We were averaging lead times of 5-6 weeks in an industry that is used to 1-2 weeks max. Even with the long lead times, the guys in the shop were putting in 60+ hours a week and my average week was 80 hours or more just to keep up. New products and other important business management functions were little more then just a dream.After getting the router and getting up to speed with it, most of our orders were in production the day we received them or the next day, and shipping out the door  within 3-4 days. The shop began working a standard 40 hour week and I began to average a much more livable 50-55 hours per week. I also found it a lot easier to make time to work on new products, and other aspects of the business. Best of all, I found myself getting home with some energy left over and early enough to actually spend time with my family. I even found the energy/time to begin enjoying a hobby or two again.I credit that router with nothing short of saving the business and my sanity!

In addition to these benefits are the friends I have made. On occasion, I will call my Thermwood salesman or a few of the guys at Thermwood just to shoot the bull. When we went to the Thermwood plant, it was immediately obvious that they want to more then just sell a machine; they want to be a part of their customer’s lives and businesses. When we were at the plant for training, we were free to move around the facility, and even the senior management made them selves available for a quick word or to answer a question. I enjoyed my time in Indiana so much that if I had the chance, I would love to go out there for a few days just to say “HI” and see what was going on in the Demo room. 

I never realized when we were looking for our CNC Router that purchasing a Thermwood meant more then just buying a machine, but purchasing a part in a company that is run like no other company I have ever seen. My sincerest congratulations to Ken and everyone at Thermwood, they have created a company that any of us would do well to emulate. 

I recently began a new business in New Hampshire doing custom machining and cabinetry and once again selected THERMWOOD. I received my brand new MODEL CS45-510  in December , I am very happy with the new CS-45-510 and it has only served to confirm my confidence in THERMWOOD equipment and am sure it will be the backbone of our business.

Sincerely, 

Bill Rutherford
North Woods Manufacturing