Thermwood Frequently Asked Questions


Q. How can I find a Thermwood CNC Router Dealer in my area?

A. Please contact us at sales@thermwood.com or call 1-800-533-6901, and we can arrange for your local dealer to contact you with more information. He can also schedule a personal visit and or a demonstration of your specific application on our machine if you want.



Q. How do I get a demonstration of one of your Thermwood CNC Routers with my application?

A. To arrange a demonstration, please contact us at sales@thermwood.com call 1-800-533-6901. We can set up a custom demonstration showing you the benefits of using our machines with your specific application. This can either be done in person at our facility in Dale, IN, or over the internet as a web demo.



Q. Which Thermwood CNC router is best for my application?

A. We have a large variety of 5 and 3 axis CNC Routers for almost every application. For more information, please email sales@thermwood.com or call 1-800-533-6901.



Q. How do I receive technical assistance?

A. You can contact our Technical Services Department by emailing service@thermwood.com or calling 1-800-221-3865. Our phones are staffed from 7:00am-4:00pm Central Standard Time.



Q. What are your business hours of operation?

A. We are open from 7:30am-4:00pm CST M-F. Our Technical Services Department phone is staffed from 7:00am-4:00pm M-F.



Q. Where are you located?

A. We are located in Dale, IN. Our mailing address is:

Thermwood Corporation
904 Buffaloville Road
Dale, Indiana
47523-9057



Q. What types of training do you offer?

A. For CNC router training, we offer both 3 and 5 axis training, classes here at our facility in Dale, IN. Each class is 5 days long, and lunch in provided for each student. We also offer many software training courses here at our facility - for more information, please visit here.



Q. Do you have travel and lodging information for the area?

A. Please visit here for complete travel and lodging information..



Q. I have an older Thermwood and want to upgrade - what do I do?

A. We have a retrofit department that specializes in taking older machines and upgrading them to the latest and greatest. For more information, please visit here.



Q. Do you have any videos of your machines in action?

A. We have many videos of our machines in action on different applications. Please visit us here to check it out.



Q. How do I get a demonstration of your free eCabinet Systems software?

A. Please contact our training division at training@thermwood.com



Q. Programming a CNC Router seems to complicated...I just want to make parts. Is there another way?

A. If you want to spend your time making parts instead of learning to program a CNC Router, a Thermwood Cut Center might be the machine for you. With no training, you could be making products in as little as 5 minutes, and you can either choose from the hundreds of programs already in the machine, or add your own custom products. You can operate the machine as a Cut Center or a standard CNC Router!